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Meet Christina DeRosa, Ph.D. RN, MSN, MSM, NEA-BC, FACHE, CPXP, CPHQ
A senior healthcare executive with a progressive history of revitalizing healthcare operations, creating accountable work environments and installing process engineering improvements in the healthcare sector.
Highly astute, energetic, and team-spirited leader with solid core values and ethics.
Operational Excellence
Increased average daily census to 5x previous census on the acute side of a critical access facility and 58 to 65 in skilled nursing facility through improved functional processes
Recovered $1 million in lost revenue during electronic health record (EHR) implementation by identifying and correcting workflow design and incomplete work queue issues while establishing daily revenue monitoring processes
Led full construction of a 7,500 square foot emergency department, a 12,500 square foot urgent care center project, and a multispecialty medical office building within budget and timeframe
Highly Effective Teams
70th percentile and improved HCAHPS/Press-Ganey scores realized for three consecutive years in inpatient, ambulatory, and emergency departments for overall care
Achieved status of one of only 1,200 JCAHO hospitals in the nation for "America's Hospitals: Improving Quality and Safety" by implementing daily rounding on all units, including weekends
Increased “highly engaged” index from staff and physicians during engagement survey from 18% to 78%
Cross-Functional Leadership
Implemented program " Reconnect to Purpose" driving staff engagement / patient experience skill-building and brand loyalty
Implemented a monthly community partner meeting Community Outreach Program (COPS) in which local boards/businesses were invited to hear the good news about the hospital. As a result, the hospital was named Chamber Business of the Year.
Relationship Development
Developed a Joint Operating multispecialty provider group, and onboarded 70 physicians in 18 months
Implemented a successful behavioral health program (IOP) through partnering with local crisis agencies for a smooth resource transition for a specific at-risk patient.
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