Available CNO: DCCS Transitional Leadership Executives

Interim CNO | Rural Hospitals | Amy M. McMillen RN, BSN, RHCNOC

Amy M McMillen is a results-driven operations Leader for Rural Health and Critical Access Hospitals with a proven record of accomplishment in clinical development, strategic planning, regulatory compliance, and performance improvement. Proven ability to lead transformative change initiatives, optimize operations, and build high-performing teams that contribute to organizational success and sustained growth.

Key Accomplishments:

• Established a Leadership Development and Succession Planning Mentorship Program, fostering a pipeline of skilled leaders for future organizational needs.

• Initiated and hosted monthly Community Partner Meetings, engaging local boards and businesses to share positive updates about the hospital and enhance community relationships.

• Implemented a purpose-driven staff engagement and patient experience skill-building program, fostering brand loyalty and trust among both employees and patients.

• Orchestrated the integration of case management and alternative care sites to address the needs of high patient ED utilizers, optimizing healthcare delivery.

• Led the evaluation, planning, and design of strategic improvement goals and objectives, covering organizational design, labor optimization, bed utilization, Length of Stay (LOS), Quality and Safety, patient throughput, and staff and physician relations.

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